Symantec problem on windows (yes, ANOTHER one) ; ;

Question

My problem is auto-protect won't stay on when i click it. it just keeps shutting itself back off.

I did some fishing around in event logs, and I think it's because symantec can't detect it's own definitions file, so does anyone know how I can fix this? Thank you.

Answer 1

You may have malware that has attacked Norton.  Run this free online scan using Internet Explorer and allow it to remove all it finds.

http://support.f-secure.com/enu/home/ols...

Then, whether there was malware present or not, try uninstalling Norton, then reinstalling it.  You will, of course, need your CD or other setup file handy to do the reinstall.

When uninstalling, follow the instructions in your Norton products documentation.  Then run the Norton Removal tool to ensure all is cleaned up.

http://service1.symantec.com/SUPPORT/tsg...

Answer 2

I have the perfect fix for your Symantec problem.

I am SO aware that when you pay for a product, and it doesn't work, you want to fix it somehow, instead of trashing it...but if you can't, why keep usinging a tool that doesn't work for you???

Do yourself a favor. Forget the others:

Get these two that actually is RELIABLE !!!

AND home versions are FREE !!

AVAST and AD-AWARE.

These FREE tools do an EXCELLENT job.

A.

Avast free Home Edition

Get it here:

http://www.avast.com/eng/avast_4_home.ht...

And please do a "thorough" scan as soon as you get it downloaded. The user interface is simple. Click the left side, and in the top menu that comes up, select thorough scan.

When it finds a culprit it throws up an alarm, then you DELETE the culprit, (do not quaranteen).

Then allow it to run all of the time, and you will be completely protected. It will "automatically" update itself, also for free.

You only need to renew your registration once a year, also free.

Note: I KNOW of several people who have used AVG and Norton and have gotten a virus anyway.

Don't go with Zone Alarm as it is hoggy and conflicting.

I've tried them all, and have had wonderful results with DEPENDABLE AVAST for the last 5 years.

The corporation I work for uses the Pro version, and has never has an incident. Avast is your answer.

B.

Get free Ad-AWARE spy-removal tool from Lavasoft

http://www.lavasoftusa.com/products/ad-a...

1. Download, install and run this program weekly or more.

^j^