T-Mobile Workers, Help?

Question

I have a T-mobile shadow and the right soft key(the one right below the screen) stopped working yesterday and I honestly don't know why. If I don't have insurance on the phone is there anything I can do?

Answer 1

Call T-Mobile(611) and add insurance. They will call back to verify your phone works. Answer and follow instructions. Call Asurion in a week and report the problem, They will send you a new phone, send the broken one back. Of course this is fraud but would be hard to prove.

Some manufacturers have 1 year warranty from purchase. Good luck getting them to replace it that way.

You can always buy a new phone at the T-Mobile Store.

Answer 2

I don't know. I have T-Mobile and I've never had this many problems with a cell phone. I bought the razor. After a week it froze up. I had to exchange it, they were out so they gave me a temporary phone. After 3 weeks I called and they still didn't have the color I wanted so I just got the one they had. So then I had to redo my contract. So then 5 months later it froze up again. This time they tell me I have to pay for a new one, its no good. So I call t mobile up and tell them and they say to return it and they will send me out a new one at no charge.  Well about a month or 2 later I check out my bill and they charged me a hundred bucks for it. I called them and asked them and they said it was damaged. It wasn't damaged. I take care of my phones. All my other phones with other companies always lasted the whole time my contract lasted. I would've told them send me back my old phone but it was a month or so later. So I have another 14 months or so on my 2 yr contract. I wonder how many more phones will freeze up on me that I will have to pay for in that time period. These phones are c**p.

Answer 3

(You can't add insurance if you bought the phone more than 14 days ago.)

The issue might be covered under the warranty that comes with all phones, though, if the phone is less than a year old. Call T-Mobile from a different phone at 1-877-453-1304 with your Shadow at hand, and our techs will troubleshoot with you to see if it's covered, and hopefully they'll be able to process an exchange, where they send you a new one and then you send the non-working one back.