TASCO STARGUIDE 114 WITH MISSION CONTROL

Question

I WOULD BE VERY GRATEFUL IF I COULD RECEIVE ASSISTANCE TO SORT MY SON'S TELECSCOPE. THE HAND CONTROLER POWERS UP OK BUT THERE IS NO MOVEMENT OF THE SCOPE IN ANY AXIS WHEN OPERATING FROM THE HAND CONTROLLER.
CHEERS FROM MARTIN J SMITH.
BRACKLEY ENGLAND.