Tel me about a time when u have to deal with a dfficult customer. what did u do? what was the outcome.?

Question

its a question i got to answer for a job interview

Answer 1

you first apologise that they have had reason to complain. Then listen very carefully to their complaint. Then apologise again and that you will make full enquiries and get back to them. if you say you will phone later, you definitely keep your promise. If the system is that they first get an interim letter make sure one is sent. Then track the case carefully and when there is an outcome, reply with your findings ending with an apology.

Why does a customer complain?

because he/she hasn't been given/sold the service/product she/he was promised.Oh, and remember...the customer is always right.  [even though they may not be, it's your attitude that will go a long way in alleviating the problem, always have a sympathetic ear, as if it's your own mother/father/aunt etc.]

Treat the customer how you would wish to be treated.

Answer 2

Stay calm and try to let the customer talk.  Sometimes, they just want to vent and need to embarrass someone to make themselves feel good.

Assure them you will try to find the problem and resolve it.

I learned that some people are always looking to get a free meal or just try to squeeze as much as possible out of their dollar.

You must always be the professional.  If you cannot resolve it or reduce the customer's anger, call in your manager.  It's called escalation. I always had good results.

Answer 3

politely ask the customer to hold on whilst you get a manager.

then clock out.Kick the persons ***,and clock back in

=P

Off the clock assault cant get you fired.lol

Answer 4

Satisfy his query or may be ego.

When his ego is satisfied he is ready for the business.

Out come is success