Telephone Basics ?(New Job)I can't figure out what to say to the customers.?

Question

How could I revise the eight statements below to be more positive.(((New Job)))I can't figure out what to say to the customers.

1. "That's not up to me to decide."

2. "Didn't you call earlier?"

3. "Call back after lunch."

4. "It was sent yesterday!"

5. "What do you expect me to do? I didn't lose your file."

6. "There's a lot of people ahead of you."

7. "We don't deliver that far away."

8. "I don't know. Better ask someone else."

Thank you so much for your help!

Answer 1

1. I'm sorry but at this time, I am unable to give you a discussion on this, let me get you someone that can help you.

2. Did I speak with you earlier about this? Let me get you to the person you need to speak with.

3. At this time this person is out to lunch, I can give you their voice mail or you could call back after lunch and speak to them.

4. I sent it out yesterday, so you should be getting it at anytime.

5. I'm sorry that your file was misplaced, I will be right back with you, I'm going to look into this, and find out where your file is.

6. At this time, we are working with a large amount of call volume, I will help you as soon as I can, it shouldn't be to long.

7. I'm sorry but you are out of our shipping area at this time, maybe in the future, we will be delivering in your area.

8. I'm not sure how to answer your question, but if you give me one minute, I'll give you to someone that can answer that for you.