Telephone in France not receiving international calls when live box is switched on - how can this be fixed?

Question

Can receive calls when live box is off - we only know that calls from Ireland are having problems - always getting an engaged tone when ringing France. We do not make calls via internet as we have only one phone.

Answer 1

Have you made sure you have the ADSL filter boxes in place and take the telephone and livebox from the appropriate ports?