The Collections company took out my first payment, but not my second...?

Question

On June 28th I started making payments for my wife on her $1500 hospital bill. I gave the company my account information and it was getting directly taken out of my account each month. Well, on July 28th they did not take any money out for that month's payment. I tried calling on Friday at 10am and I just got a recording saying that they were closed.

Any reason why?

Answer 1

It is always a bad idea to allow a creditor direct access to your bank account.  You might want to change that arrangement.  Collection agencies are notorious for taking too much.

Try contacting them on Monday to find out why.

Do you have a written agreement with the collecion agency for this repayment plan?  It is entirely possible that they have sold the debt to another agency.