The contact/call centre industry in Australia？?

Question

1. How many contact/call centre in Australia now？

2. What's the salary for agent？manager？

3. The industry KPI？

thanks~

Answer 1

I can't answer specifically your questions, only in general terms.

1. Since service industry is booming, there are lots of call centres, in general. However, the jobs are getting fewer and fewer as Indian, Malaysian and other Asian call centers are predominantly doing this kind of business at extremely competitive prices

2. ....Which brings me to this point. Not a great deal of money, as you'll have to compete with the people of Q1. However you will be protected from exploitation because of industrial legislation.

3. The usual, how many calls, how long it took for the call, the outcome, the number of complaints, resolutions etc..