The internet connection at my house kept on dissconecting what happen to it ?

Question

i use comcast

yesterday it dissconects every 3 hours

do i need to change the ethernet cable

do i need tp change my modem or router

help !!

Answer 1

it may be your upstream power levels I had this problem about a week ago, comcast had to come out and replace the TAP on the pole. Also make sure your splitters are tight.

if you go to 192.168.1.100 that is your modem, from there click Signal, your upstream power level should be NO MORE then 50 if it is you need to call comcast asap