The printer quit printing and

Question

The printer quit printing and now the green and orange lights are flashing. I have taken out the cartridges and they are full. I have unplugged the printer from the module and then shut off the printeer. I was on line with your company with a man named OHMS. All of a sudden he disapesared and I wa left with nothing connectd and not working and no tech. I will not stand for being billed on my credit card when the help left me in the middle. Please fix this [e-mail]