Theres this black box on the tv screen, what can i do to get rid of it?

Question

i get my cable service from verizon(trying to save the hassle of calling them)

the box looks like a caption box

Answer 1

closed captioning on TV.  In the TV menu, turn it off.

Answer 2

What about the PIP box?  I don't know if you have a TV that supports PIP (picture in picture), but that usually is a big thing.

Try and see if you have a PIP button on your TV remote, not the remote that came from the cable co.

You also might want to make sure closed captioning is turned off, just to be sure.