Tomtom one extra sd card is not working ,what should i do ?

Question

i have tomtom one , and there is a western europe map allready in it and i baught a new sd card and i downloaded the usa and canadien maps on the new card (i payed for it ) then i insert the card in the tomtom one and it tells me no maps found !!

please i want your help because i payed for it.

Answer 1

First thing to try is updating the application on the sd card.  If you have already updated the application on the tomtom or original sd card, you can go to "Add maps, traffic, voices, etc" then "Items on my computer" and find the newest application version there.  If you bought the new map (version 7.20) you will need version 7 (or 8) software to work with it.

If that doesn't work, you're going to need to call for support.