Tone k***s aren't doing anything... (guitar question)

Question

Well, I seem to be asking a lot of questions about my guitar right now... and here is another one.

I have a Squier Strat Affinity Series (hss). It has two tone control k***s; I'm guessing that one is for the single coils and one is for the humbucker. The problem is, the tone k***s don't do anything; and yesterday the lower tone k**b was crackling when I turned it in a certain spot.

I'm pretty sure that I could fix this myself, as I have access to some soldering tools and such. I just don't know what to do...

So, how would I go about fixing it? And I heard that taking off all of the strings at once can damage the neck (I have done this before because I didn't know, but it doesn't appear to be damaged in any way), so what would I do about that?

Thanks.

Answer 1

flip the pick up switch

Answer 2

Try Guitar ceneter. My guitar string poped out and I did not know how to fix it. Before you do something crazy I recomend That you see a perfesional at guitar center.