Topps is ripping me off! Wont repleace damaged cards?

Question

my dad baught me a box of topps co signers. I opened the box and all 76 cards were damaged even the autographed cards were missing their stickers. Topps says the damage wasnt done in their production line. So i guess there saying i did it, I followed all there guidelines for returned cards but they wont do anything. They know im 15 and well they dont think i can do anything about it. I got bent ripped scraped and even one BURNT card. I really dont know what to do, im out 120 dollars and i dont know what to do next they wont replace my cards. Please help. Ive been told to file a complaint with the BBB better bussiness beru but i have no clue how to do that.

Answer 1

If you bought them direcctly from topps get a hold of a supervisor not a front line agent

if yu got them from a hobby store take them back and ask for a refund

you can always file a small claims against the store you bought them from.

Answer 2

the bbb is the correct move . thier number will be in phone book . try customer service again at topps ask to speak to supervisior . they should have askrd to see cards first , suggest small claims cort case . this will recieve attention . keep posting and reposting this question . i think you just got wrong agent , topps will and does replace without question. this stinks of rip off . contact supervisior . this person will ask you to return cards . this is not topps policy . thank you and good luck .