Troubles with microsoft windows service pack 3?

Question

My dad is having issues on his laptop

He said he got a little icon that said it was an update for service pack 3 or something and after that...it blue screened.

He has an alienware laptop.

Any way he can fix it without having to wipe his hardrive?

Answer 1

yes, you can download microsoft service pack3 online fohttp://www.microsoft.com/downloads/detai... free

theres the link ... yourwelcome

Answer 2

He should try and remove the XP SP3.

Here are ways you can :

http://support.microsoft.com/kb/950249

If that doesn't help..you need to contact Dell Support or you will have to wipe the harddrive

Answer 3

the blue screen should have an error code that he can look up on microsofts website for how to fix it. he should be able to boot it into safe mode with networking once he knows how to fix it