UK/energy Company eON Billing Bungles

Question

Can you make any sense of the Way Uk energy company presents it Gas and Electricity Bills?

The way they present you with the Bill just does not make much sense. They do not bother to send a Meter Reader to check,over estimate the readings ,add on figures of CR and Discounts when they should be deducting it ,and never deal with the actual working of the Energy units used in their Calculations, and post 2 lots of Bills in the same envelope that are estimated just one day apart . Such Confusion when you try to sort it out . No chance of getting any answers over the Phone and more confusion when the send ammended Bills . E-ON is does my energy billing and is badly in need of employing people in their Billing department who know how to Use a computer and present a Bill that every one can understand .I certanily cannot . How many of you really can?

1 second ago - 3 days left to answer.

Answer 1

I'm on a pre-payment meter. When they changed over (because they wanted - not my request) They sent me a bill for £78 !!!

I phoned up to complain and they said - don't worry I'll just clear that off your account - it was an AUTOMATIC bill generated by the computer.

How many thousands of people just paid it ?  - They are ripping people off by millions each year. Errors from utility companies and councils only EVER seem to be in their favour.

I heard of an interesting true story in the US - about a guy who produced his own electricity from wind power. He disconnected his meter completely.  The power company sent him regular bills with estimated usage- and he returned them unpaid saying he wasn't using their services. He asked for them to remove the meter - and they refused!. He employed an engineer to remove it himself. The next time a bill came - he took their meter with him to the power company's office - and dumped it on their table! Only then did they believe him. They then had to send an engineer to make sure he was telling the truth - and they even tried billing him for the visit !!

You cannot legally deny access to your building if a utility company requires admission - even if you don't use their services.