USPS failed to deliver a parcel to my UK address (60 days wait).How long does it take for the insurance claim?

Question

I have been waiting for a parcel from the US sent via USPS to my UK address. It has already been 60 days and the sender can file the item as 'lost'. I would like to know if anyone has had the misfortune of a missing parcel and how long does it take for insurance claims to be processed and the refund to be made?

Thank you.

Answer 1

With international deliveries, it can take four weeks once the claim gets processed.  

The sender has to file the claim, and they can only collect IF they bought insurance.  And I believe you have to send global priority, and they will check with customs to see if the package entered the UK.

Answer 2

If the sender had insurance, then they probably have a tracking number.  Have they given you the tracking number, and what does usps.com website say about package status?