Unable to receive text messages?

Question

For the past month now i have been unable to receive text messages on my mobile phone. I am not behind in payments or anything like that, i simply cannot receive text messages although i can send them. My inbox is empty as i thought it may be due to no space in there, yet it did nothing but loose some messages i had wished to hold onto. Please help me in fixing this, do not say that it will simply go away as a month of waiting is enough time for it to be fixed. My provider is Optus if that makes a difference, i did contact them but they said its nothing to do with the phone or service. Which is stupid as it must be a problem with one of them.

Cheers in advance!

Answer 1

If your phone has a SIM card put that card in a different phone from the same provider and see if you can receive text messages on a different device.  If you are able to receive messages from a different phone then its obviously the device.  If that doesn't work call your provider back and hopefully you will get a different representative to help you.  You are correct it is an issue with the service or the phone.  Try to get transferred to their technical support to make sure everything is provisioned correctly.