Unable to recognize optical disc drive on Windows Vista?

Question

I cannot see the icon for my CD/DVD drive in 'computer' and when i go to device manager in the control panel it says: "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)".

My computer is a Toshiba Satellite P200/602

PLEASE HELP!!

THANKS

Answer 1

have you tried a system restore?? start>>search for system restore>>then run it. good luck

Answer 2

http://support.microsoft.com/kb/270008/

I know this article was written for a problem that you do not have, but it contains instruction for removing your upper and lower filters from the registry.

I think this will work, it worked for me when Windows wouldn't recognize any of my optical drives.

Answer 3

OK we're going to get into the registry editor to solve this:

Click the Start button, click Run (in vista use the star search and type in cmd and/or command prompt) , and then type regedit in the Open box.

Click OK.

The Registry Editor window appears.

----Click the plus (+) sign next to each of the following keys:

HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

NOTE: When you click on the plus sign more folders will expand out below it follow the expanded set each time to find the next folder listed.

Click {4D36E965-E325-11CE-BFC1-08002BE10318}.

On the right hand side of the window, click UpperFilters.

Click Edit on the menu bar.

Click Delete.

Click OK.

On the right hand side of the window, click LowerFilters.

Click Edit on the menu bar.

Click Delete.

Click OK.

Click Registry.

Click Exit.

Restart the computer normally.