I've had this problem occasionally for the last 3-4 yrs on my 6 yr old upright GE deep freezer (model #FUF20DMCRWH), however it has been occurring with more frequency the past several weeks. Twice in the last week to be exact. I will go out to the freezer to get food and find that all the food is thawed - esp. the food on the door and near the front of the shelves, i.e. whole roasts & small turkeys were thawed yesterday, while some of the food near the back of the shelves is partially thawed. After about a 24 hr period, the freezer will begin to freeze everything again and everything completely refreezes. Then the cycle will be repeated a few weeks later - I've noticed this seems to be more frequent of a problem during the hot summer months here in Florida - my freezer sits in my garage - could this have anything to do with it? I've contacted GE customer care and they have stated that this is NOT normal for a frost-free freezer - yes, it should defrost itself, but should not thaw out the food. My only alternative is to have them send out a rep which will cost me $70. minimum plus any labor & parts - I don't know if it's worth it to spend the money, esp. if the problem is not fixable. Any advice would be greatly appreciated!!
Tags: