Urgent Ancestry.com question?

Question

I'm attempting to cancel my trial, but there's no option to continue on the final page after you tell them your reason for leaving. Where is it?

Answer 1

Go to the "Help" section, in ancestry.com.

Everything you need to know about cancelation of your account is listed.

Answer 2

Go to http://ancestry.custhelp.com/cgi-bin/anc...

Canceling a Paid or Trial Subscription

You can cancel your membership online at any time by clicking here and proceeding through the steps as prompted. In general, you can also process the cancellation request from any page on our site by following these steps:

Log in to your account on the Ancestry website

Click the My Account link in the upper right corner of the page

On the following page, locate the Subscription Options section on the right

Click the Cancel Subscription link.

Continue to follow the steps described online to complete the cancellation.

After Cancellation

Ancestry supports members with their family research after they have canceled their paid subscription. If you have canceled, you will continue to have access to a number of the free resources of Ancestry as a registered guest. Among other things, registered guest access includes certain community features such as message boards, a limited number of databases, and the Learning Center. For more information on registered guest accounts, please click here.

Or, you can call them. A "List of contact numbers and times" is at

http://ancestry.custhelp.com/cgi-bin/anc...