Verizon FiOS and IP address problems..? ?

Question

I'm on my laptop right now, but my main computer's internet is not working. I have verizon FiOS and it says that its connected but not getting internet. Whenever i click on 'repair' it cannot renew my IP address or whatever, for some reason the IP address just says a bunch of zeros, instead of what it normally is. Hopefully I'm explaining this right, but has anyone else had this problem and know what to do about it? Easy 10 points if you know! :)

Answer 1

i have the same problem

with laptops AND desktops

and i know others who have as well

we called customer service and they said it was most likely something in the air =|

Answer 2

I have fios too i never had this happen to me but i had other internet problems like connecting. but when ever i have a problem i just call customer service its really good and helpful. If u don't want to call just try turning the computer off and the router off for like 10 min. and then turn it back on. that should do it.

Answer 3

Do a hardware reset on the modem (may be a reset button).  If you have a router, that too should be reset (not a hardware reset, just power off then on)

Then start or restart the computer.

Sometimes the modem will become messed up....resets go a long way.