Verizon home phone not working!!!!!?

Question

This is so strange.. maybe someone knows something and can help me because the tech guys didnt even know how to fix it! My home phone does not usually have a dial tone.. sometimes it will.. sometimes I can dial out, sometimes I cant.. well usually I cant. When I pick up the phone it has a weird sound, sounds like static and vibrations.. almost like a loud machine running. And i noticed today when the phone actually did work, that when I went to hang it up, its not dissconnecting the phone call. Which I think may be why I cant make outgoing or incoming calls. Because it just sits there as if it was off the hook.. but its not. It will make that loud sound that a phone does when its off the hook, then eventually just sit silent. And i tried switching phones.. it still does it regardless. Any help?? Please

Answer 1

The phone company should be able to help you.  They can run a test on your line.  The test will give them codes if a problem is detected.  I would disconnect everything from the phone jacks, phones, computer modems, answering machine, alarm system, etc.  Then plug in one phone and try it. If it works try it several times to make sure it still works.  If it still works, plug in other items one at a time and try the phone again several times.  Keep plugging things back into the phone system one at a time and see if some piece of equipment in your home is causing the problem.

If you have everything disconnected except the phone and it fails, try the other phone.  If it fails again, call the phone company and ask them to test in now.  They will test it now and tell you the results.

The noise and not disconnecting sounds like a 'line card' issue.  The 'line card' is a piece of equipment at the phone company or remote terminal that connects your phone to the phone company's switch.  Those 'line cards' can act very funny at times.

Good Luck