Verizon phone Help please? ?

Question

Ok so about a month ago i had to return my phone because it wasn't recognizing my battery, so they gave me a "new one" free since it was under warranty. BUT: this new one is SO scratched up and flawed; whenver I type ( it adds a u. every time. what can I do??

PS my friend had the same problem a while ago, but she got a NEW VERSION of the phone!

Answer 1

i had to turn my phone into the insurance to get a new one after "dropping it in some water"....instead of a new phone like i expect, they hand out refurbished phones.

i think about the only thing you can do is take it back in and reexplain  you just typed.