Virgin Media h**l??

Question

I have been waiting for Virgin Media to install their service for 4 months and they still not been installed. They visited me 8 times and their always problems and bad excuses (this not include when they sent a confirm letter saying they coming and did not turn up) . Once they turn up without the equipments as the job was not assign they just been sent to my house. This was after I called them up days before to confirm the coming for installation.

There seems to be a problem of a cable from the street to my house. They told me to wait till this done and it take 2 months so i waited. Then it fixed as they knock on my door and say so and installation team turn up and there still problem with cable. So they promise to call back and it been 2 weeks now so i try to cancel the service. But they wont let me?? They just said wait and just hang up? I called again and they just transfer me to random option.

What can I do?? I am tried of waiting. Calling Virgin cost lot of money too.

Answer 1

The big companies have us over a barrel - not much you can do other than take your business elsewhere until they get their act together.  That's what I would do - take my business elsewhere.  If they are cable and the cable is mucked, look for a DSL service instead.