I was working on a reliable website (theknot.com) when my computer froze. It would not bring up the task manager (ctrl+alt+delete), so I restarted it. Then it would not re-start. It said my BIOS was not installed and then the screen said PRB installed 2...done (or something similar). If I wait long enough, the screen advances to Windows "starting up screen" but it never loads. DELL support said (after I tried to ensure it booted from the hard drive), that I'd have to restore factory settings and lose all my data. Is this true? Is there another option to save my files?
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