Virus/Trojan Help? Its killing me!!!!!?

Question

OK so I think I have one and that its using Kids watch a program that parents use to limit thier child's computer usage to kill my computer. I try to open my virus protection thingy and it says. Your are restricted from running: blah the program or whateva. So I cant do anything on my computer excrpt use the Internet and Word. Any suggjestions??

Answer 1

If you can use the internet..get a copy of Spyware Doctor ASAP and clean your machine up. http://pack.google.com/intl/en/pack_inst...

Make sure you tick the box next to Spyware Doctor before downloading and installing. I also recommend McAfee Site Advisor http://download.mcafee.com/products/SA/I... so that you know just how safe the sites you're going to visit are. If you happen to visit a Virus/Trojan site by mistake, Site Advisor will redirect you to a safe page before anything even happens.

Answer 2

STEP 1. boot up into "Safe Mode". while boot up is proceeding,press f8 till you get the "Safe Mode",Normal and a few other options. choose safe mode. do NOT choose safe mode with connectivity,\

as you do NOT want to be online yet. STEP 2. TURN OFF SYSTEM RESTORE

1. Turn off Windows System Restore Points:

a. Right Click on My Computer

b. Click Properties

c. Click System Restore Tab

d. Check the box next to: Turn off System Restore on all Hard drives

i. Malware can sometimes be restored from previous restore points, this will help the removal process run more smoothly

2. Click Apply and OK

STEP 3. clean up using internet options.start--control panel--internet options--general: delete cookies/history/temp files from internet options general page.cookie management: start--control panel--internet options--privacy--advanced--override. select: allow 1st party cookies,BLOCK 3rd [ tracking ] party cookies

STEP 4. clean up windows folders: empty prefetch and temp file folders: start--control panel--local disk drive (c)--temp folder--

file--select all--press delete key on keyboard.back out of Temp folder and continue to Windows folder. open Windows folder,open the 2nd Temp folder and repeat steps as in 1st Temp folder

back out of that folder and continue to Prefetch folder.repeat steps with Temp folders.close

STEP 5. REMOVE PROGRAMS ADD/REMOVE PROGRAMS

GO TO ADD/REMOVE PROGRAMS TO CLEAR KNOWN MALWARE

1. Before scanning the computer you can remove certain malware programs from the Add/Remove Programs list in the Control Panel in Windows XP

2. Open the Start Menu and select Control Panel

3. In the Control Panel, select Add or Remove Programs

4. Look through the list for anything suspicious

5. Uninstall and follow the directions on any program that you decide to remove.

STEP 6. CLEAN UP USING DISK CLEAN

start--all programs--accessories--disk clean

STEP 7. CLEANING UP THE TASKBAR

right click start--select properties--select taskbar--select customize.select always hide or show

STEP 8. edit the registry:

VERY TRICKY AND DANGEROUS! NOT FOR BEGINNER OR RUBE!!

press windows key [ 4 part flag ] + letter R--enter

regedit

there are 4 key sections to check:

hkey_classes_root

check the list for program--delete

hkey_current_user

check for program--delete

click software--get program--delete

click microsoft--get program--delete

hkey_local_machine

check for program--delete

click software--get program--delete

click microsoft--get program--delete

hkey_users

click default

click software

click microsoft--get program--delete

STEP 9. ok ! now it's time to reboot and allow normal boot up.once connected,download and install the freeware listed. update each and THEN run. Trojans, Worms, Key Loggers, Viruses, and Spyware are all very difficult to remove with just a single program. That is why it is recommend to run several programs to aid in the removal process. I recommend running each of the following programs listed below in order. Not all the programs are freeware and require purchase, you don’t have to run that program but I recommend looking into it if the results come back with your computer still being infected. Still, after all the freeware programs have run through your computer should be clean of any infection. NOTE: It is recommend to run these programs in Safe Mode for the best results!

1. Freeware – Spybot: This one gets a lot of advertising bots and other malicious programs.

http://www.safer-networking.org/en/index...

2.Spyware Blaster: This is a powerful utility that helps to block potential spyware problems from browsers and websites.

http://www.javacoolsoftware.com/spywareb...

3. avast ! 4 Home Edition - FREE anti virus software - Download -

http://www.avast.com/eng/download-avast-...

STEP 10: TURN ON SYSTEM RESTORE

1. Turn on Windows System Restore Points:

a. Right Click on My Computer

b. Click Properties

c. Click System Restore Tab

d. Uncheck the box next to: Turn off System Restore on all Hard drives

2. Click Apply and OK

STEP 11: SYSTEM RECOVERY

1. In a worst case scenario if the following steps do not clean your system,try using system restore. follow the same steps you followed to turn off S.R. but instead,click create new restore point

2. in a VERY worst case,use your recovery or re install disk to re install windows

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