Question:

Vizio P50HDTV Blue Sparkles

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Hi Guru Jay,I am experiencing a problem with my Vizio Plasma that I'm hoping you may be familar with. Actually, two problems but I think they might be related. I will explain this to the best of my ability.First, when I turn on the TV in the morning, I see random blue sparkles (specs, static, etc.) in dark areas of the screen. They seem to mostly go away when the TV warms up, but not completely. Also, when I hit the "freeze" button on the remote, the blue sparkles keep moving on the TV - though all other color freeze. I've noticed this problem on both RGB and DTV inputs.Second, I've had the TV for about a year and a half and skin tones are seeming to become infected by shades of blue. It's becoming distracting. I've also noticed this on DTV and RGB inputs. I contacted Vizio and almost without hesitation they said the TV needs to be serviced. However, my Vizio warranty has expired and I am not under the Costco warranty. Costco's Concierge Service wants me to run all of these tests (hard reset, etc) before sending out a tech. I'm a bit nervous about a tech coming out because the problems occur almost randomly. If possible, can you provide more insight into why this may be happening? Also, can this be solved through settings in the service menu? Thanks,-Brad

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