Vodafone bill for 2500 quid..? How do I get a refund?

Question

I got a phone call from Vodafone UK while I was in Holland-

Your phone bill has exceeded our risk limit, please play 2000 pounds immediately or else we will disconnect you!

I was forced to pay by credit card.

I looked at my charges- mostly cos I had used the phone as a modem.

Average 200 or 300 quid per day.

Ihad my phone hooked to my laptop, and I was using the phone as a modem.

Outlook was trying to send e mail, but failed several times when there were attchments of 1MB or more. Outlook timed-out.

These were urgent e mails, so I tried to re/transmit - no choice.

I guessed the bill would be expensive, but not in the region of 2000 quid!!

So I went back to vodafone and tried to dispute it.

They said "Sorry, Vodafone.nl has nothing to do with us.

Your charges show the data was transmitted.

But it is not FIT FOR USE!

How can you sell an expensive service which is not fit for use?

But Vodafone UK have nothing to do with Vodafone netherlands..

Sorry Sir..We will give you 25 quid refund as a gesture of good will.

--

But you dont even know where the problem was .. Netherlands or UK?

Sorry Sir..The data was transmitted.

But my e mails were NOT sent.

Outlook had to start sending the e mail from the beginning each time there was a timeout!!!

Sorry Sir- we cannot help you more.

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How do I get a refund?

Many thanks

Answer 1

Suggest that you contact Vodafone about it.

Answer 2

Write to them (send the letter recorded delivery) and ask them for a breakdown of the charges that added up to that amount. They do get it wrong sometimes so make sure they double check. Also contact consumer direct for more advice on the link below.

http://www.consumerdirect.gov.uk/

Good luck and i hope this helps.

Answer 3

Have you been with Vodafone long? If so, I must say they do look after their customers.

Right, I had problems with getting my money back 8 months ago, same situation with their internet. Was only a few hundred pounds, but here’s what I did. You need to write to them. Make your letter very detailed, put all your points down in bullet points and very clear. Be nice in the first letter, go for the sympathetic approach.

Do not contact via email, make all contact through letters.

You will probably get an answer for the first letter. They will try and reason with you and offer you a c**p deal, do not take it unless it’s exactly what you want…

With the second letter be a lot more direct. Start stating what YOU want, and what you reckon should be a reasonable bill etc. With the second letter it’s very important that you also give a copy of the first letter and you refer the letter to the complaints department, and also ask them to forward the letter to a customer service manager.

The second letter will trigger them to take notice, it's now just a matter of keeping your cool an negotiating with them

Take no notice of Vodafone UK saying they can’t do anything, complete bull!!!! Its all one company, someone is just trying to pass the buck.

Keep a copy of every letter, and always send via recorded delivery.

It’s very important you keep at it; this is the same of any company. When I had trouble with Vodafone I ended up with a £213 bill being cleared, free Bluetooth set, in car charger and half price line rental the following month (£17.50 off). All this took about 5 weeks.

Answer 4

You wouldn't have been charged if the data hadn't sent. Despite the time out error, the data was still being transferred when the error occurred, ergo, you were still using the network.

Besides, it's not Vodafone UK who receive 90% of the charges, it's Vodafone NL.

  

Answer 5

I get the feeling your in for a long haul with lots of shouting, good luck...