Vodafone bill for 2500 quid..?

Question

I got a phone call from Vodafone UK while I was in Holland-

Your phone bill has exceeded our risk limit, please play 2000 pounds immediately or else we will disconnect you!

I was forced to pay by credit card.

I looked at my charges- mostly cos I had used the phone as a modem.

Average 200 or 300 quid per day.

Ihad my phone hooked to my laptop, and I was using the phone as a modem.

Outlook was trying to send e mail, but failed several times when there were attchments of 1MB or more. Outlook timed-out.

These were urgent e mails, so I tried to re/transmit - no choice.

I guessed the bill would be expensive, but not in the region of 2000 quid!!

So I went back to vodafone and tried to dispute it.

They said "Sorry, Vodafone.nl has nothing to do with us.

Your charges show the data was transmitted.

But it is not FIT FOR USE!

How can you sell an expensive service which is not fit for use?

But Vodafone UK have nothing to do with Vodafone netherlands..

Sorry Sir..We will give you 25 quid refund as a gesture of good will.

--

But you dont even know where the problem was .. Netherlands or UK?

Sorry Sir..The data was transmitted.

But my e mails were NOT sent.

Outlook had to start sending the e mail from the beginning each time there was a timeout!!!

Sorry Sir- we cannot help you more.

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How do I get a refund?

Many thanks

Answer 1

well, if your angry with them the first thing you did wrong was pay them.

Answer 2

The money doctor in the Times has resolved this issue before.  Most mobile phone providers will acknowledge the ridiculous level of their bills, and will give you a more sensible one; what doesn't help your cause is the fact you've already paid it!

I would write them a letter asking them to prove the legality of their charges, and asking them to refund 60% of your monies after which you'll take no further action.  Let them know if they do not comply you will be seeking legal advice.

Answer 3

Fook me m8 don't you ever watch Watchdog? Thats the biggest con of them all Mobile broadband roaming