Vonage and DSL Yahoo Users???

Question

Do you always have problems with using your phone or internet? sometimes my phone wont work, and other times my internet wont have any connection or goes extremely slow. i dont want to have to be restarting everything everytime this happens...is this normal?

Answer 1

First things first...

If you are having Internet connection problems in general, i.e. surfing and browsing, then that is not an issue with Vonage.

If your Internet connection is unstable and intermittent, then Vonage cannot function properly.  Vonage requires a solid good Internet connection in order to make quality calls.

So, I would suggest calling AT&T Yahoo Internet customer support to first see if they can help you with your high-speed Internet connection problems.  

http://promo.yahoo.com/att/

If they supplied your Internet DSL Modem, then they are your first stop for assistance.

http://promo.yahoo.com/att/contact_att.h...

Only after you are sure your Internet connection is working properly should you then call Vonage for VoIP phone issues.

Answer 2

NO this is NOT normal.  You need to contact Vonage and they need to get you dialed in correctly.

Just contact Vonage and explain the problem to them.