WHERE CAN I FILE A COMPLAINT WITH NAPA AUTO STORE?

Question

I WENT TO RETURN A ITEM, AN THEY GAVE ME A PARTIAL REFUND, INSTEAD OF THE FULL AMOUNT, NAPA KEPT $10.00 OF MY REDUND, THEY SAY ITS A RESTOCKING FEE AN THAT,S ON ME, I DON,T THINK SO.

Answer 1

It depends on why it was returned.NAPA is not the only ones doing that.

Answer 2

All the invoices specify a restocking fee. I think it would be at the descretion of each store..whether or not they enforce it.

I'm afraid that...a complaint won't go very far for you...unfortunately.

Answer 3

That's standard procedure at many retail stores. It sucks, but it happens a lot when returning items. This way, they still get something out of it if they get a returned item.

Answer 4

check your reciept if it does not mention a restocking fee contact the BETTER BUISNESS BUREAU of your state

Answer 5

WHAT  KIND OF PART WAS IT? SPECIAL ORDER YOU HAVE TO PAY RESTOCKING FEE USUALLY 10-20 PERCENT IS NORMAL AND IF IT WAS AN ELECTRICAL PART YOUR LUCKY THEY TOOK IT BACK AT ALL.

Answer 6

Unless it was defective a lot do it>Sure doesn't seem like a good way to treat there customers>As you won't be going back again>