I've served ande bartended in a handful of restaraunts over the years but today something came up that completely flummoxed me: someone called in a complaint to the restaraunt where I work saying that their credit card was charged for a tip they didn't leave me. The couple actually even came down to the restaraunt and looked at the signed credit card slip complete with tip and total and claimed that although the signature was theirs, they did not write the tip. They refused a refund or a gift card, and are "contacting their attorneys." Obviously, I didn't write the tip in myself. How should I handle this? It's slanderous and affects my job and my income. What am I facing here?
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