Want public opinion on this issue related to a TOP RATED NEWS CHANNEL IN INDIA demanding for MONEY?

Question

from TOP sources: A girl from AIRTEL Call centre called to reputed person of a TOP INDIAN TELUGU NEWS CHANNEL (TV9) on his Mobile 2 inform that he has crossed the Credit Limit on his Mob/connection & has to pay some amount. After hearing the girl's request, asked her to wait on line and went on speaking to other person for almost 45 minutes. The girl was still waiting for his reply. After 45 minutes (approx), girl murmered to her colleague that she suspects the guy is making her wait for so long time and not answering to her and what to do? On hearing this, so called reputed person immediately disconnected the line and called to Manager of Airtel. This issue was made big by TV-9 person and demanded Rs. 10 Lacs as compensation for dishonouring him on phone. He visited C/Care made big meeting lasting to 15-20 days and finally agreed @ Rs. 8 Lacs. He was paid the entire amount.

Is it fair on his part to do so who makes slogans reg. crime, truth, error & terror in the country?????

Answer 1

I don't understand this question.  I guess maybe this is a reminder that as much as customers expect customer service to be polite to them, customers need to also return the favor and be polite to customer service people.

Answer 2

In my opinion, if he called a 15-20 day meeting upon overhearing a telemarketer make a comment whom he kept on hold for 45 minutes, it would seem the gentleman in question is quite unusual in his quest for justice.  She had an apparently legitimate claim upon asking for payment on his bill originally, so it is not fair that he had any complaint in the first place, plus he can't have been disgraced by her making an aside comment to a co-worker about him, as the co-worker would have no clue who he was, so would not have had or changed any opinion of him at all.