Question:

Washing Machine stops at Rinse Cycle

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Hello,

I am not entirely sure what is wrong with my machine: if I am doing the first wash on that day, it takes a long time to get started and run, and then it just stops and the play/pause button flashes red. I'm not sure which stage this happens at, but I believe it's just before the rinse cycle as the conditioner is not added to the wash. I've tried running separate rinse cycles (which also leads to the button flashing red), and followed by a drain, spin and another drain. It also seems to 'upset' the machine if I'm running the kitchen sink water at the same time. The house I live in is an old one with no central heating system.
It's a brand new machine, so I cannot figure out why it does this.

Please help if you can, many thanks in advance.

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