Wat is a call center?

Question

Wat is a call center?

Answer 1

call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI).

Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks and sales support.

Answer 2

Call centers are were people answer phones for a company who have many calls to take

Answer 3

its a place where people just answer phones for a company (or companies) as their principle form of job.

Answer 4

A call center is place where they cater online services.

Online services includes customer services, technical services, marketing services and even sales services. Different products fron from different areas get to be catered online through call centers.

Answer 5

A call centre or call center (see spelling differences) is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and e-mails at one location is known as a contact centre.

http://en.wikipedia.org/wiki/Call_centre

Answer 6

It's any type of large office with many cubicles - with tons of people answering phones....

Companies will hire Call Centers to do their work for them - and companies will have call centers - this is typically the Customer Care or Financial Depts. within the company.