We are in process of creating QA department for a contact center. Can someone give me guidance?

Question

We deal in multitude of businesses. we also deal with email support.

Answer 1

hire people that only speak english

Answer 2

First, you need a Q.A. staff. They then need to put together a QMS or quality management system detailing the procedures, work instructions, and any forms needed. Determine also what metrics you will be tracking and how you plan to track them.