We were sent a fax

Question

we were sent a fax this morning since then we havn't been able to fax send recieve print or copy model no x502nserial number 5831cnp job number 590057 we have been waiting all day for this problem to be rectified with no resolution. Our emal address is [e-mail] we would appreciate a quick response to this email as we are a Medical Centre we cannot operate without this machine. regards salli