What's the Filipino advantage in the field of Business Process Outsourcing(BPO)?

Question

For those who doesn't know what BPO is...Here it is.

Business process outsourcing

From Wikipedia, the free encyclopedia

Business process outsourcing (BPO) contains the transmission of processes along with the associated operational activities and responsibilities, to a third party with at least a guaranteed equal service level and where the client contains a firm grip over the (activities of the) vendor for mutual long term success. BPO is positively related to the search for more efficient organizational designs: cost reduction, productivity growth and innovative capabilities. Hence, a source for strategic advantage.

Traditionally, BPO is undertaken by manufacturing firms. For instance Coca Cola, where almost the entire supply chain is outsourced and the company is essentially becoming a marketing organization.[1] However, BPO is nowadays rapidly conquering the service oriented firms as well. A well-known example is provided by the Bank of America, who outsourced their entire HR function to Exult, one of the leading Human Resources BPO vendors.[2]

Answer 1

Filipinos are very talented and trainable. They are good learners, actors, imitators. They can do the American twang flawlessly. Mabuhay ang Pinoy!

Answer 2

Outsourcers in the Philippines benefit from the country's high-quality knowledge workers.

The country boasts of 94% literacy rate. It has more students enrolled in universities than most European countries. With 643 IT schools, 400 technical colleges, and 86 colleges and universities, the country produces an estimated 400,000 graduates annually.

It has a large, increasing pool of multi-skilled IT professionals - over 40,000 engineering and IT students join the workforce every year.

The country's educational, healthcare and business systems, which are patterned after the US, also produce high-quality doctors, accountants, and lawyers.

Furthermore, the Philippines has a strong western influence, and an open economy that makes it even more adaptable to other cultures.

Majority of the Philippines' 90 million population speak English. The Filipinos are also known for their excellent facility in acquiring foreign accents and learning various languages (including Japanese, German, French, Spanish and Chinese).

So that ,means that they can also cater to non English BPO assignments.