I just got a job working for a major insurance company which starts in October. I'm going to be working as a full time claims specialist... In other words I'm going to be on the phone at least 80% of my day taking insurance claims and I am horrified! I've been unemployed for quite sometime and I can't afford to pass up this offer, plus the job pays well.
I'm not scared of doing general customer service on the phone, as a matter of fact I'm pretty good at it. I am, however, scared of the clients that will be calling. For the most part anyone who's making a claim had something pretty bad happen to them. Whether a tree fell on their house, a minor fender bender or a wife calling about her husband life insurance after his passing... They're all going to call me. I've never been good with words during times of great loss or death. So, I'm not sure I'll be able to do this job well.
I'm going to receive 6 weeks of training but my biggest fear is I won't know what to say to someone who is grieving considerably over the phone.
Someone please give me some tips or advice!
Does anyone have some serious advice.
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