What are the factor that affect communication in organisation?

Question

What are the factor that affect communication in organisation?

Answer 1

Organizational Communication



This  provides general information about communication skills and strategies in a variety of organizational settings. Each segment either examines communication issues and strategies within the context of a particular organization or models a specific communication skill. Experts from academic, business, and consulting environments provide commentary.

Context of Communication

Examines how work environments and individual differences affect communication. Two managers, a middle-aged male and a younger female, discuss how their organization is changing from an "expert" culture, with a relatively homogeneous workforce, to a "reciprocal" culture, with a more diverse workforce, and how this change influences their management and communication styles. Dr. Michael Maccoby, an expert in motivational behavior and leadership styles, is interviewed about what factors influence communication and ways to improve communication in the workplace.

Speaking in Public

Considers oral communication as a process involving a speaker and a listener—both of whom have specific responsibilities for ensuring effective communication. Two speeches from a Toastmasters group provide examples of presentation styles. The president of a communications consulting and training firm and an educator discuss ways that speakers and listeners communicate and various other factors that affect successful communication.

One-on-One Communication

Exposes the premise that managers have many opportunities in both formal and informal communications to influence employee behavior. Three dramatic vignettes illustrate ways that managers, through their one-on-one communications, can foster their employees' growth and development. Government experts talk about ways managers can effectively communicate in the performance appraisal process and in conflict situations and discuss the kinds of communication behaviors that undermine manager or employee effectiveness.

Fostering Collaboration

Uses excerpts from a group dynamics workshop, punctuated with an interview with the workshop leader, to illustrate the skills and behaviors that contribute to productive meetings and teamwork. A communications consultant and a management trainer describe the differences between discussion and dialogue. They reflect on the various roles individuals play in a group; comment on how the styles, personalities, and status of its members affect the dynamics of the group; and discuss how managers can encourage and reward collaborative behaviors.

Establishing Positive Networks

Examines an organization whose director made a conscious effort to change unproductive and destructive communication patterns. The director and the consultant she hired discuss the strategies they implemented to address the problems. They then model, with some of the staff, a portion of the process. An organizational behavior expert and a technology assessment specialist talk about other kinds of communication problems that organizations typically encounter and the ways in which new technologies are affecting communication in the workplace.

Writing Effectively

Explains the various types of writing used in creating a business document, in an individual or a collaborative writing situation. Two writing experts consider the important managerial role of directing and evaluating the writing of others. Excerpts from a workshop give viewers an overview of the writing process through the rough-draft stage.

Communicating with Customers

Examines issues related to designing effective customer communications programs. An electrical utility provides an example of a company that developed a multifaceted approach, built on its core customer service operation, to communicate to the public about power outages. Staff members explain what media they use, how they respond to individual customer concerns, and the special communication efforts they employ. Customer service experts explore the tension between the standardization of customer services to achieve consistency and quality and a more personalized, but inconsistent approach.

Crafting the Image

Illustrates the challenge of communicating an image to several audiences and describes how a county development agency addresses the citizens, legislators, and the businesses they are trying to attract. Explores how the county defines its audiences and fashions and delivers the appropriate messages to each. Two public relations experts discuss common mistakes that organizations make in communicating with their publics, the role that strategic planning plays in public relations, and considerations of ethical issues in public relations work.

Answer 2

Arrogance.

In my office, the boss will NOT speak to me, as I am not management. She speaks to her assistant, who speaks to HR, who sends their aid to give me a message.

By the time the message gets to me, I have no idea what they really wanted