What are the key advantages of using a Blackberry in an IT support role?

Question

How can the connectivity offered by a Blackberry email device be creatively used to provide an advantage to staff providing a support service for midrange windows servers and NetApp NAS storage?

If you use one, how have you configured it and are there any specific circumstances where it has been very useful?

Answer 1

One of the best applications for this is Mobile Admin.

You can find all the details on what it does here:

http://www.rovemobile.com/products/netwo...

It is useful if you are on-call and someone needs to be unlocked or you need to reboot a server or restart a service. No need to boot up the laptop!