Question:

What can I do about my UPS package not being delivered

by  |  earlier

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I was to receive two packages through UPS 2 day air shipping and I looked on the tracking site and it claims that it was signed by someone but then it has the location PORCH. How is someone going to sign for my package but then it's left on the PORCH says the tracking info and I was home and didn't hear a door bell ring or nothing. I don't get that. Can someone help me.

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3 ANSWERS


  1. call 1-800-PICKUPS and just keep saying "customer service" to the voice prompts.  that will get you a live person.  what they will probably tell you is that you need to contact the shipper and tell them you havent received your package and THEY will have to file a claim.

    neither of you will be liable for the shipping cost since it did not arrive to you in the 2 days promised.  hopefully the package was insured. otherwise it will only be covered for 100$.

    in any case, YOU are not obligated to pay for the contents of the 2nd package since it did not get delivered to you, nor (again) the shipping cost.  


  2. Did you go out and check the porch? My UPS man never bothers to ring anymore either. If they aren't out there then obviosuly you need to call UPS.

  3. Call UPS

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