What can be added to this resume to open up more job opportunities?

Question

My husband hates his help desk job. He would like to advance in IT,but doesn't know where to go. He wants to learn new skills to add to the resume. What could he do to advance from answering phones?

Experience :

COMPANY

Call Center Technician 8/20/2004 to present

Assisted clients in use of client server networks, peripheral devices, POS software, hardware setup. Trained new clients in use and application of software. Sold new hardware/ peripheral devices and used problem solving skills to resolve issues with end users. Consistently top performer in department.

Company

Call Center Technician 10/01/2003 to 8/19/2004

Assisted end users with internet connectivity and email clients. Provided service to subscribers of 14 separate ISPs, including DSL and dial up subscribers.

Company

Sales and Marketing representative 9/01/2000 to 9/01/2003

Manager of online sales, assisted with store location sales, including heavy travel. Located special orders for customers though internet research, personal connections. Maintained company website, designed logos, web/print advertising layouts.

Education :

University

BA Information Systems, BA Spanish 2000

Proficient in

Virtual Basic, Oracle, SQL, Pascal, Dreamweaver, FTP Batch Client, MS Office, Mac OSX, Windows XP

References :

Please see attached page.

Personal :

Interests Motorsports, computers, animals, carpentry, entertainment media

Attributes Punctual, organized employee with strong work ethic and high level of integrity.

Answer 1

Your husband's resume is very impressive.  He could add a section called Course Highlights to fancy up the resume a bit.  Under this section a list of classes he took that he feels are beneficial to the job he is seeking are listed as well as what he learned in them.  For example:

Web Design 101

Learned the basics of HTML and CSS.

Web Design 102

Learned how to use FTP clients to upload HTML files onto a server.

Web Design 103

Learned how to build websites that read from a database in Dreamweaver.

This section could easily fill up space and perhaps he could remove the Personal section from his resume.  I only suggest this because some employers may have biases against something he does for whatever reason.  

For example, lets say your husband applies to a job at AwesomeWeb.  AwesomeWeb was recently taken over by a man whose daughter is dating someone who is into motor sports.  He hates the guy for being irresponsible (and, you know, for dating his daughter..) and he sees this on your husbands resume and is just not impressed.  This, of course, is because of his own biases but your husband ultimately pays the price for his bad day.  

I wish your husband luck with his job search and hope I helped a bit.