What do I do now....?

Question

My job is very basically a Receptionist job. I have been asked in the last few weeks to do advertisng and marketing and telemarketing for the business (VERY small business). I did not sign on for telmarketing and I am certainly not qualified to do the advertisments they are looking for. They want me to design ads (graphic design) in a software that I have never used and have had no training. I've been chewed out by my boss twice today alone and I am so frustrated I don't know what to do. I can't quit, as I NEED the money, but I am looking. Any advice would be great. I've already said I don't know how to do most of what they're asking of me now and it's fallen on deaf ears.

Answer 1

Call a meeting with HR, your boss and yourself and explain the situation.  You are trying to do your best and you don't have the skills to get the job done.  Maybe they can send you to training or buy you books.

This is pretty common in small companies, lots of hats and not enough heads. Just try your best and make it clear you are working very hard

Answer 2

First ask Management if your performance as a Receptionist - the job you were hired for - is satisfactory.  Then indicate that you would be glad to assume new roles - provided they see that you get proper training so that you can perform satisfactorily.  Indicate that this is in their own best interests.

You might do this in a series of emails so that you have a written record of their response in the event that things later "go south."  Then, if you get an unsatisfactory review or lose your job and file for unemployment, you will have ammunition to challenge any assertion the company may make that you did not perform satisfactorily.  You will have evidence that you showed a willingness to do and to learn and that the company was unwilling to provide you the support you needed to do your job satisfactorily.

Later on, if you get the training and take on additional roles, you will be in a better position to say that your job duties have changed and you'd like a raise that is in line with your new responsibilities.  At worst, you will have more skills on your resume as you seek a better job.