What do you call it when two people practce taking calls to prepare for a call center job?

Question

I work at a call center and im in training and i cant figure out the thing thats is called when you practice taking calls with the other person the on the phone? What is it called give me as many names you can think off?

Answer 1

screened calls?  I worked for a callcenter once.  Word of advice for you, dont take that **** serious.

Answer 2

People practice to do that ??

Answer 3

Role playing.