What do you do if Cathay Pacific Airways recently lied to you and you want to do something about it?

Question

I was recently asking Cathay Pacific questions about my flight. When I got on my flight, I discovered that the answers the employees of Cathay Pacific told me are not true. I am very dissatified with their customer service and I want to resolve this problem with them. What should I do to make them feel ashamed for lying to me. I would like to receive a complimentary gift from them if possible. Give me tips and suggestions about my problem. Thanks!

Answer 1

Go to their website and they should have a contact us link.  From there you should be able to write your complaint and tell them what happened.  The more detail you go into the better and tell Cathay Pacific how the mistake hurt you.  The airline overall is really good and they should respond pretty quickly.

Answer 2

An airline have bad customer service? Geeze the world must be ending.

You could always try to complain, but in all honest thousand of complaints just like yours are sent in every day. It  wont do any good.

Answer 3

First of all, it will depend on the nature of the error.  If its something along the line of they promised you some amenity that is not there (such as pillows), you are not likely to see any action.  If it is a more serious issue, such as meal availability or a medical issue, etc. then you should file a complaint.

When filing the complaint give as many details as possible, including flight number, name of employees spoken to, time you called/asked, etc, as much info as you can.  If you would like to be recompensed, ask for a specific item or amount.  Make sure your request is in line with the issue.  

As and example - Asking for a free round trip ticket because they ran out of 'Meal A' before they got to your row will probably get your complaint immediately laughed off.  Asking for a few hundred extra frequent flier miles and a letter of apology for the same issue?  That you might see.