What do you do if a customer sets off the alarm at the door and is not carrying any items?

Question

What do you do if a customer sets off the alarm at the door and is not carrying any items?

Answer 1

Hi,

test their clothing until you find the beep, they could have something in their pants or wherever.

Answer 2

if it isnt obvious that they took something, then you have to let them go. If you feel that they shop lifted, then call the police.

I know that some stores, Old Navy for instance, have started to sew their alarms into the inside of the clothes. I wasnt aware of this and wore the jeans with the alarm still in them, and would set alarms off in other stores!!