What if they give you the "my door is always open" spiel, but when you go in and express the problem and the solution to the problem, he says "thanks for your input, I'll make a note of it" and then his feet go back up on his desk and nothing ever happens?
What if your boss is so out of touch with the department and with reality that he doesn't agree that there is a problem and therefore doesn't do anything about it?
Obviously there IS a problem, otherwise I wouldn't have gone in and told him about it and offered a solution that would not only have solved the problem but increased the efficiency of the department!
So what do you do in those types of situations?
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