What do you do it a customer says they were not given enough money back?

Question

If a customer comes back and says that you did not give them the right amount of change, what do you do? What different steps should you take if it is 10 cents compared to 100 dollars?

Answer 1

~~We had a retail store and our register would be balanced out if there was a dispute. If it was just too busy to deal with, we would take their information and call them as soon as we had a chance to that. Of course if it was a large amount I would as a consumer want it checked while I waited. I guess you have to use judgment for keeping a customer happy and how large a mistake they were saying was made. Anything under $10 I would balance out if possible but find it acceptable to call them if it was very busy at the time. Anything over $10 I would ask them to wait for the opportunity to balance out the register.~~

Answer 2

My company had a policy.  If a customer said they were given the incorrect amount of change, we printed a report from the register of how much should be in there, and counted it all.  If the discrepancies matched, we gave them the change.  Most people wouldn't come in over 10 cents, but $10 is different.  The best way to avoid that is require cashiers to count the change back to them, that way if there is an error, it is discovered then- not later.

Answer 3

They should be able to count their till and check to see if they were short or over. The register should keep track of how much money should be in the till.

Answer 4

Pretty much as others have said. You balance the drawer. If it is over the amount you say they shorted them you give them the cash. If it is on or under they are clearly retarded.